Refund policy
Return and Refund Policy
Ghost Ridge Supply Co. wants customers to be satisfied with their order. If there is an issue with your purchase, please contact us as soon as possible so we can review the situation and help make it right when possible.
General Return Policy
Returns may be accepted on eligible unused, unworn, unwashed, and undamaged items within 14 days of delivery.
To be eligible for a return, the item must be in the same condition it was received, with any original packaging, tags, labels, or included materials still intact when applicable.
Ghost Ridge Supply Co. reserves the right to deny returns that show signs of use, wear, damage, washing, alteration, odor, stains, or missing original packaging.
Non-Returnable Items
The following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect:
- Battle Boxes
- Mystery Packages
- Subscription boxes
- Coffee
- Consumable products
- Gift cards
- Final sale items
- Clearance items
- Custom, limited-run, or made-to-order products
- Items fulfilled, reserved, or packed specifically for the customer
- Products damaged due to customer use, misuse, or improper care
Apparel Returns
Apparel may be eligible for return if it is unused, unworn, unwashed, undamaged, and returned within the return window.
Customers are responsible for checking sizing, color, and product details before placing an order. Size exchanges may be accepted when inventory allows, but exchanges are not guaranteed.
Battle Boxes and Mystery Packages
Battle Boxes and Mystery Packages are curated products and may vary based on tier, availability, partner products, seasonal items, and Ghost Ridge-selected gear.
Because these products are curated, packed, reserved, or fulfilled specifically for the customer, they are generally not eligible for return or refund unless the order arrives damaged, defective, or incorrect.
Exact contents are not guaranteed unless specifically stated on the product page.
Coffee and Consumable Products
Coffee and other consumable products are not eligible for return or refund once shipped, unless the item arrives damaged, defective, or incorrect.
Subscription Orders
Canceling a subscription stops future recurring charges and future shipments. It does not automatically cancel or refund an order that has already been processed, charged, packed, fulfilled, or shipped.
Customers are responsible for managing their subscription before the next billing date.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Photos of the product
- Photos of the packaging, if applicable
Once reviewed, Ghost Ridge Supply Co. may offer a replacement, store credit, refund, or another reasonable solution depending on the issue.
Refunds
Approved refunds will be issued to the original payment method when possible.
Please allow time for your bank, credit card provider, PayPal, Shop Pay, or payment processor to post the refund after it has been issued.
Shipping charges, transaction fees, and handling fees may be non-refundable unless the return is due to an error by Ghost Ridge Supply Co.
Return Shipping
Unless the return is due to an error by Ghost Ridge Supply Co., the customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless otherwise required or approved.
Ghost Ridge Supply Co. is not responsible for lost, delayed, or damaged return shipments. We recommend using a trackable shipping method.
Refused or Undeliverable Packages
Orders returned due to an incorrect address, failed delivery attempt, refusal, or customer error may be subject to additional shipping charges before being resent.
Refunds are not guaranteed for refused or undeliverable packages.
Final Decision
Ghost Ridge Supply Co. reserves the right to review each return or refund request individually and make the final decision based on the condition of the item, order status, product type, and circumstances of the request.
For return or refund questions, please contact us through the website contact page.